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The Relationship Between Employee Satisfaction and Public Organization Performance: An Analysis from the Perspective of Policy Design
- 1 Royal Melbourne Institute of Technology University, Melbourne, Australia
* Author to whom correspondence should be addressed.
Abstract
Satisfaction is an essential element of organizational success especially in public institutions where achievement is tied to public services provided, not just economic benefit. We study how employee satisfaction affects company performance and how policy design can encourage or discourage it. Using mixed methods, both quantitative surveys and qualitative case studies, this study surveys a broad set of public agencies to discover the main satisfaction drivers. It found that open compensation, opportunities for professional development, and positive work culture all help to enhance employee engagement and efficiency. The City of Melbourne, the UK’s National Health Service (NHS) and the United Nations Development Programme (UNDP) further illustrate the effects of participatory policymaking, flexible working and customised capacity-building programmes on employee satisfaction, productivity and public trust. The research highlights the importance of a well-designed policy to connecting employee expectations with organisational priorities, and ultimately contributing to personal wellbeing and institutional performance.
Keywords
employee satisfaction, public sector, policy design, organizational performance, public trust
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Cite this article
Zhang,X. (2025). The Relationship Between Employee Satisfaction and Public Organization Performance: An Analysis from the Perspective of Policy Design. Advances in Humanities Research,11,50-54.
Data availability
The datasets used and/or analyzed during the current study will be available from the authors upon reasonable request.
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Journal：Advances in Humanities Research
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