The Impact of Employee Satisfaction on Firm Profitability: A Focus on Employee Performance and Customer Satisfaction

Hongjie Wu

doi:10.54254/2977-5701/10/2024091

Research Article

Open access

Published on 10 October 2024

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Wu,H. (2024). The Impact of Employee Satisfaction on Firm Profitability: A Focus on Employee Performance and Customer Satisfaction. Journal of Applied Economics and Policy Studies,10,62-72.

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The Impact of Employee Satisfaction on Firm Profitability: A Focus on Employee Performance and Customer Satisfaction

Hongjie Wu *^,1,

¹ Hangzhou Dipont School of Arts and Sciences

* Author to whom correspondence should be addressed.

https://doi.org/10.54254/2977-5701/10/2024091

Abstract

This thesis endeavors to conduct a comprehensive analysis of the correlation between employee satisfaction, employee performance, customer satisfaction, and firm profitability. In a contemporary business landscape where employee satisfaction is increasingly acknowledged as a pivotal determinant of organizational success, this study aims to elucidate the intricate dynamics governing this relationship. By meticulously scrutinizing existing research and empirical evidence, this research aims to shed light on how employee satisfaction influences employee performance, subsequently impacting customer satisfaction, and ultimately, firm profitability. In the swiftly evolving modern business milieu, grasping the profound implications of employee satisfaction has become an imperative for achieving sustainable growth. This investigation narrows its focus to dissect the intricate web of interactions that either propel or hinder an organization's journey towards profitability. Through a meticulous analysis of empirical data and scholarly discourse, this study underscores the pivotal role of employee satisfaction in shaping workforce influencing customer perceptions, and, consequently, augmenting a company's financial well-being. As we navigate this exploration, it becomes increasingly evident that employee satisfaction constitutes a cornerstone of organizational prosperity.

Keywords

employee satisfaction, companies, profitability

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Cite this article

Wu,H. (2024). The Impact of Employee Satisfaction on Firm Profitability: A Focus on Employee Performance and Customer Satisfaction. Journal of Applied Economics and Policy Studies,10,62-72.

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Journal：Journal of Applied Economics and Policy Studies

Volume number: Vol.10

ISSN：2977-5701(Print) / 2977-571X(Online)

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