Determinants of Resident’s Satisfaction from Hostel Facilities

Research Article
Open access

Determinants of Resident’s Satisfaction from Hostel Facilities

Sana Komal 1 , Waseem Ahmad 2* , Tanvir Ahmed 3 , Fahad Gill 4 , Muhammad Nazam 5 , Muhammad Moazzam 6 , Fatima Zia 7
  • 1 Institute of Business Management Sciences, University of Agriculture, Faisalabad, Pakistan    
  • 2 Institute of Business Management Sciences, University of Agriculture, Faisalabad, Pakistan    
  • 3 Department of Economics, Forman Christian College (A Chartered University), Lahore. Pakistan    
  • 4 NextEra Energy Inc. USA.    
  • 5 Institute of Business Management Sciences, University of Agriculture, Faisalabad, Pakistan    
  • 6 Department of Operations and Supply Chain, NUST Business School, National University of Sciences and Technology, Islamabad, Pakistan    
  • 7 Institute of Business Management Sciences, University of Agriculture, Faisalabad, Pakistan    
  • *corresponding author waseem@uaf.edu.pk
Published on 21 March 2023 | https://doi.org/10.54254/2754-1169/3/2022812
AEMPS Vol.3
ISSN (Print): 2754-1177
ISSN (Online): 2754-1169
ISBN (Print): 978-1-915371-15-7
ISBN (Online): 978-1-915371-16-4

Abstract

Resident’s satisfaction of students depends on quality residential facilities, quiet study environment and positive roommate relationships. For this purpose, the present study aims to analyze determinants of residents’ satisfaction with hostel facilities by using a convenience sampling to collect 500 residents of public and private hostels from a metropolitan city of Pakistan i.e. Faisalabad. The logistic regression model was employed to estimate the impact of hostel facilities on resident satisfaction. The Results infer that different facilities; mess, kitchen, washroom, electricity, water supply, cleanliness, staff, security, accommodation, and bedroom, have a significant impact on the resident’s satisfaction. However, a non-significant level of certain variables exposed that these variables are not playing an important role in the resident's satisfaction, so the hostel administration does not need to spend money and time to provide these facilities for hostel residents. The present study results implied that the management should focus on those factors where the residents are assigning positive values to increase resident satisfaction. It will have a significant impact on the revenue streams of the hostel business.

Keywords:

Hostel facilities, Public hostel, Private hostel, Faisalabad, Customer satisfaction

Komal,S.;Ahmad,W.;Ahmed,T.;Gill,F.;Nazam,M.;Moazzam,M.;Zia,F. (2023). Determinants of Resident’s Satisfaction from Hostel Facilities. Advances in Economics, Management and Political Sciences,3,407-412.
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References

[1]. Adewale, B. A., Ibem, E. O., Amole, B., & Adeboye, A. B.: Assessment of residential satisfaction in the core area of Ibadan Metropolis, Nigeria. Journal of Human Behavior in the Social Environment, 29(2), 206- 233 (2019).

[2]. Ajayi, M., Nwosu, A., & Ajani, Y.: Students’ satisfaction with hostel facilities in federal university of technology, Akure, Nigeria. European Scientific Journal, 11(34), 1857-7881 (2015).

[3]. Bankole, O.M., & Adio, G.: Pattern of usage of internet among students of federal university Oye-Ekiti, Ekiti State, Nigeria. Library Philosophy and Practice, 1-30 (2018).

[4]. Brochado, A., Rita, P., & Gameiro, C.: Exploring backpackers’ perceptions of the hostel service quality. International Journal of Contemporary Hospitality Management, 27(8), 1839-1855 (2015).

[5]. Huang, Z. and Du, X.: Assessment and determinants of residential satisfaction with public housing in Hangzhou, China. Habitat International, 47:218-230 (2015).

[6]. Ibem, E.O., Adeboye, A.B. and Alagbe, O.A.: Similarities and differences in residents' perception of housing adequacy and residential satisfaction. Journal of Building Performance, 6(1):1-14 (2015).

[7]. Iftikhar, A., & Ajmal, A.: A qualitative study investigating the impact of hostel life. International Journal of Emergency Mental Health and Human Resilience, 17(2), 511-515 (2015).

[8]. Krishnan, A. R., Mat Kasim, M., Bakar, E. A., & Nazri, E. M.: A hybrid multiple attribute decision-making (MADM) procedure for developing strategies to enhance students’ satisfaction of university hostels. International Journal of Management Studies, 22(2), 33-51 (2015).

[9]. Mahama, F., Boahen, P. A. N., Saviour, A. W., & Tumaku, J.: Modeling satisfaction factors that predict students’ choice of private hostels in a Ghanaian Polytechnic. British Journal of Mathematics & Computer Science, 19(3), 1-11 (2016).

[10]. Mensah-Kufuor, A.G. and Gablah, G.P.: Sanitation in Accra technical university hostel and its environs: A case study of Accra technical university old hostel. International Journal of Hospitality and Tourism Management, 1:11-22 (2017).

[11]. Mugambwa, J., Mugerwa, G. W., Mutumba, W. W., Muganzi, C., Namubiru, B., Waswa, Y., & Kayongo, I. N.: Privately provided accommodation service quality and customer satisfaction: The case of Nsamizi Training Institute of Social Development. SAGE Open, 6(2), 1-11 (2016).

[12]. Musa, R. M., & Haque, M.: Assessment of factors to contributing poor environmental sanitation in the University’s student’s male hostel. International Journal of Pharmaceutical Research, 8(3), 59-63 (2016).

[13]. Nimako, S. G., & Bondinuba, F. K.: An empirical evaluation of student accommodation quality in higher education. European Journal of Business and Social Sciences, 1(12), 164-177 (2013).

[14]. Nora, I. B. M., Jumadia, N., Abdullaha, L., Fawzy, F. F. M., Arshada, H., Shaharudina, M., & Nasrulb, F. S.: Student’s satisfaction towards hostel’s maintenance In UiTM Perak. 2nd international conference on innovation and technology for sustainable built environment. 5(22). 1-8 (2014).

[15]. Olagunju, R. E., & Zubairu, S. N.: Post occupancy evaluation of students’ hostel accommodation in federal university of technology, Minna. Journal of Building Performance, 7(1), 105-115 (2016).

[16]. Oladiran, O. J.: A post occupancy evaluation of students’ hostels accommodation. Journal of building performance, 4(1). 33-43 (2013).

[17]. Philip, A., Ileanwa, A.C. and El-Hussain, A.M.: Post-occupancy evaluation of students hostel facilities in federal universities in North Central, Nigeria. Architecture Research, 8(4):123-128 (2018).

[18]. Sanusi, N. A.: A study on the building maintenance practices in students’ hostels at public universities. E-Bangi. International Journal of Humanities and Social Science, 16(3), 1-17 (2019).

[19]. Siraj, H. H., Salam, A., Hasan, N. A. B., Jin, T. H., Roslan, R. B., & Othman, M. N. B.: Internet usage and academic performance: a study in a Malaysian public university. International Medical Journal, 22(2), 83-86 (2015).

[20]. Sawyerr, P. T., & Yusof, N. A.: Student satisfaction with hostel facilities in Nigerian polytechnics. Journal of Facilities Management, 11(4), 306-322 (2013).

[21]. Ugwu, O. O., Okafor, C. C., & Nwoji, C. U.: Assessment of building maintenance in Nigerian university system: a case study of University of Nigeria, Nsukka. Nigerian Journal of Technology, 37(1), 44-52 (2018).

[22]. Zotorvie, J. S. T.: Students’ accommodation and academic performance: The case of ho technical university, Ghana. European Scientific Journal, 13(13), 290-302 (2017).

Cite this article

Komal,S.;Ahmad,W.;Ahmed,T.;Gill,F.;Nazam,M.;Moazzam,M.;Zia,F. (2023). Determinants of Resident’s Satisfaction from Hostel Facilities. Advances in Economics, Management and Political Sciences,3,407-412.

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About volume

Volume title: Proceedings of the 6th International Conference on Economic Management and Green Development (ICEMGD 2022), Part Ⅰ

ISBN：978-1-915371-15-7(Print) / 978-1-915371-16-4(Online)
Editor：Javier Cifuentes-Faura, Canh Thien Dang
Conference website: https://www.icemgd.org/
Conference date: 6 August 2022
Series: Advances in Economics, Management and Political Sciences
Volume number: Vol.3
ISSN：2754-1169(Print) / 2754-1177(Online)

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References

[1]. Adewale, B. A., Ibem, E. O., Amole, B., & Adeboye, A. B.: Assessment of residential satisfaction in the core area of Ibadan Metropolis, Nigeria. Journal of Human Behavior in the Social Environment, 29(2), 206- 233 (2019).

[2]. Ajayi, M., Nwosu, A., & Ajani, Y.: Students’ satisfaction with hostel facilities in federal university of technology, Akure, Nigeria. European Scientific Journal, 11(34), 1857-7881 (2015).

[3]. Bankole, O.M., & Adio, G.: Pattern of usage of internet among students of federal university Oye-Ekiti, Ekiti State, Nigeria. Library Philosophy and Practice, 1-30 (2018).

[4]. Brochado, A., Rita, P., & Gameiro, C.: Exploring backpackers’ perceptions of the hostel service quality. International Journal of Contemporary Hospitality Management, 27(8), 1839-1855 (2015).

[5]. Huang, Z. and Du, X.: Assessment and determinants of residential satisfaction with public housing in Hangzhou, China. Habitat International, 47:218-230 (2015).

[6]. Ibem, E.O., Adeboye, A.B. and Alagbe, O.A.: Similarities and differences in residents' perception of housing adequacy and residential satisfaction. Journal of Building Performance, 6(1):1-14 (2015).

[7]. Iftikhar, A., & Ajmal, A.: A qualitative study investigating the impact of hostel life. International Journal of Emergency Mental Health and Human Resilience, 17(2), 511-515 (2015).

[8]. Krishnan, A. R., Mat Kasim, M., Bakar, E. A., & Nazri, E. M.: A hybrid multiple attribute decision-making (MADM) procedure for developing strategies to enhance students’ satisfaction of university hostels. International Journal of Management Studies, 22(2), 33-51 (2015).

[9]. Mahama, F., Boahen, P. A. N., Saviour, A. W., & Tumaku, J.: Modeling satisfaction factors that predict students’ choice of private hostels in a Ghanaian Polytechnic. British Journal of Mathematics & Computer Science, 19(3), 1-11 (2016).

[10]. Mensah-Kufuor, A.G. and Gablah, G.P.: Sanitation in Accra technical university hostel and its environs: A case study of Accra technical university old hostel. International Journal of Hospitality and Tourism Management, 1:11-22 (2017).

[11]. Mugambwa, J., Mugerwa, G. W., Mutumba, W. W., Muganzi, C., Namubiru, B., Waswa, Y., & Kayongo, I. N.: Privately provided accommodation service quality and customer satisfaction: The case of Nsamizi Training Institute of Social Development. SAGE Open, 6(2), 1-11 (2016).

[12]. Musa, R. M., & Haque, M.: Assessment of factors to contributing poor environmental sanitation in the University’s student’s male hostel. International Journal of Pharmaceutical Research, 8(3), 59-63 (2016).

[13]. Nimako, S. G., & Bondinuba, F. K.: An empirical evaluation of student accommodation quality in higher education. European Journal of Business and Social Sciences, 1(12), 164-177 (2013).

[14]. Nora, I. B. M., Jumadia, N., Abdullaha, L., Fawzy, F. F. M., Arshada, H., Shaharudina, M., & Nasrulb, F. S.: Student’s satisfaction towards hostel’s maintenance In UiTM Perak. 2nd international conference on innovation and technology for sustainable built environment. 5(22). 1-8 (2014).

[15]. Olagunju, R. E., & Zubairu, S. N.: Post occupancy evaluation of students’ hostel accommodation in federal university of technology, Minna. Journal of Building Performance, 7(1), 105-115 (2016).

[16]. Oladiran, O. J.: A post occupancy evaluation of students’ hostels accommodation. Journal of building performance, 4(1). 33-43 (2013).

[17]. Philip, A., Ileanwa, A.C. and El-Hussain, A.M.: Post-occupancy evaluation of students hostel facilities in federal universities in North Central, Nigeria. Architecture Research, 8(4):123-128 (2018).

[18]. Sanusi, N. A.: A study on the building maintenance practices in students’ hostels at public universities. E-Bangi. International Journal of Humanities and Social Science, 16(3), 1-17 (2019).

[19]. Siraj, H. H., Salam, A., Hasan, N. A. B., Jin, T. H., Roslan, R. B., & Othman, M. N. B.: Internet usage and academic performance: a study in a Malaysian public university. International Medical Journal, 22(2), 83-86 (2015).

[20]. Sawyerr, P. T., & Yusof, N. A.: Student satisfaction with hostel facilities in Nigerian polytechnics. Journal of Facilities Management, 11(4), 306-322 (2013).

[21]. Ugwu, O. O., Okafor, C. C., & Nwoji, C. U.: Assessment of building maintenance in Nigerian university system: a case study of University of Nigeria, Nsukka. Nigerian Journal of Technology, 37(1), 44-52 (2018).

[22]. Zotorvie, J. S. T.: Students’ accommodation and academic performance: The case of ho technical university, Ghana. European Scientific Journal, 13(13), 290-302 (2017).

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