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Application Research of Cognitive Load Theory in User Experience Design—Take the User Experience Design of Takeaway Deliverymen in Unmanned Distribution Business as an Example
- 1 Beijing Jiaotong University
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Abstract
Purpose: Based on the cognitive load theory to guide the design practice, taking Segway unmanned delivery business as a case to explore new ideas of intelligent hardware user experience design, in order to reduce the cognitive load of takeaway deliverymen and improve the sense of experience. Method: Through literature research, the concept and relationship between cognitive load and user experience are clarified, and then how cognitive load affects user experience is expounded. According to the three factors that influence the psychological load proposed by John Sweller and combined with the process of unmanned delivery business and the design practice of human-computer interaction, this paper analyzes which factors affect the psychological load of deliverymen and how to reduce the cognitive load through design. Result: After optimizing the design, the main factors affecting cognitive load: task complexity and cognitive cost decreased significantly. Conclusion: Reducing the cognitive load of takeaway deliverymen can effectively improve the delivery efficiency , and enhance the overall sense of user experience.
Keywords
User experience, Artificial intelligence, Unmanned distribution, Cognitive load
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Cite this article
Zhou,W. (2023). Application Research of Cognitive Load Theory in User Experience Design—Take the User Experience Design of Takeaway Deliverymen in Unmanned Distribution Business as an Example. Lecture Notes in Education Psychology and Public Media,3,722-732.
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