Research on the Requirements and Functions of Mobile Applications for Tourism among Disabled Individuals in China

Siyu Chen

doi:10.54254/2753-7048/21/20230043

Research Article

Open access

Published on 20 November 2023

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Chen,S. (2023). Research on the Requirements and Functions of Mobile Applications for Tourism among Disabled Individuals in China. Lecture Notes in Education Psychology and Public Media,21,35-41.

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Research on the Requirements and Functions of Mobile Applications for Tourism among Disabled Individuals in China

Siyu Chen *^,1,

¹ South China University of Technology

* Author to whom correspondence should be addressed.

https://doi.org/10.54254/2753-7048/21/20230043

Abstract

There is a large number of disabled people, and the number of disabled people will continue to grow in the future. With the booming development of the tourism industry, the demand for travel by disabled people is also increasing, but the travel experience of most disabled people is ignored. Developers of tourism mobile applications pay little attention to the travel needs of disabled people. Due to the lack of attention to this group, there is great room for improvement in the travel experience of disabled people. This article focuses on the needs of Chinese disabled people for mobile applications for tourism. Through user interviews and semantic analysis, this group’s needs for application functions are studied. Then, through a questionnaire survey based on the Kano model, the priority of application functions is analyzed. This study believes that the psychological needs of disabled people to be respected should be the top priority, followed by the needs for affordability, safe travel, and convenient access to information, and finally, social needs.

Keywords

disabled people, tourism, applications, user survey

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Cite this article

Chen,S. (2023). Research on the Requirements and Functions of Mobile Applications for Tourism among Disabled Individuals in China. Lecture Notes in Education Psychology and Public Media,21,35-41.

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About volume

Volume title: Proceedings of the International Conference on Global Politics and Socio-Humanities

Conference website: https://www.icgpsh.org/

ISBN：978-1-83558-121-6(Print) / 978-1-83558-122-3(Online)

Conference date: 13 October 2023

Editor：Javier Cifuentes-Faura, Enrique Mallen

Series: Lecture Notes in Education Psychology and Public Media

Volume number: Vol.21

ISSN：2753-7048(Print) / 2753-7056(Online)

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