Research Article
Open access
Published on 26 December 2024
Download pdf
Tan,Y. (2024). An Analysis of Emotional Marketing Mechanisms Strategies and Consumer Responses. Advances in Economics, Management and Political Sciences,135,1-6.
Export citation

An Analysis of Emotional Marketing Mechanisms Strategies and Consumer Responses

Yuxin Tan *,1,
  • 1 Sungkyunkwan University

* Author to whom correspondence should be addressed.

https://doi.org/10.54254/2754-1169/2024.18636

Abstract

As consumers evolve psychologically and cognitively, there is an urgent need for enterprises to adapt their marketing strategies to meet consumer needs. As a result, a new marketing concept, emotional marketing, has emerged in the field of marketing. From a theoretical standpoint, emotional marketing refers to the fact that consumers tend to make purchasing decisions based not only on rational considerations but on emotional responses. This shift from a purely transactional approach to one that recognizes the emotional drivers behind consumer behavior is key to understanding modern marketing activities. This study examines the mechanisms and strategies of emotional marketing, focusing on its impact on consumer behavior. Through literature review and case studies, it aims to investigate how enterprises can implement effective emotional marketing that creates lasting influence. Thus, the paper analyzes the impact of emotion marketing on consumer behavior, the strategies and channels used, and the current challenges faced, elucidating the importance of emotion marketing for business development, and making recommendations for future research. The results demonstrate that the incorporation of cutting-edge technologies may facilitate a more precise comprehension of consumer sentiment and enhance the efficacy of future marketing initiatives.

Keywords

Emotional marketing, Consumer behavior, Consumer satisfaction, Brand loyalty

[1]. Oszust, K. and Stecko, J. (2020) Theoretical Aspects of Consumer Behavior Together with an Analysis of Trends in Modern Consumer Behavior. Modern Management Review, 25: 113-121.

[2]. Khuong, M.N. and Tram, V. (2015) The effects of emotional marketing on consumer product perception, brand awareness and purchase decision—A study in ho chi Minh City, Vietnam. Journal of Economics, Business and Management, 3(5), 524-530.

[3]. Tybout, A., et al.(2005). Kellogg on Branding: the Marketing Faculty of the Kellogg School of Management. Wiley.

[4]. Lane Keller, K. (2013) Strategic Brand Managment: Building, Measuring, and Managing Brand Equity. UK: Pearson Education Limited.

[5]. Deshwal, P. (2015) Emotional marketing: Sharing the heart of consumers. International Journal of Advanced Research in Management and Social Sciences, 4(11): 254-265.

[6]. Hindarsah, I. (2021) The influence of service quality, emotional marketing and spiritual marketing on customer satisfaction. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(3): 3685-3689.

[7]. Brand, C.L., et al (2021) Emotional marketing: The Hallmark Way of Winning Customers for Life. McGraw Hill Professional.

[8]. O'Shaughnessy, J. and O'Shaughnessy, N. (2003) The Marketing Power of Emotion. Journal of Macromarketing.

[9]. Shao, J., et al. (2022) Corporate social responsibility and consumer emotional marketing in big data era: a mini literature review. Frontiers in Psychology, 13.

[10]. Bin, S. (2023) Social Network Emotional Marketing Influence Model of Consumers’ Purchase Behavior. Sustainability, 15(6): 5001.

[11]. Kim, K.J. and Sundar, S.S. (2016) Mobile persuasion: Can screen size and presentation mode make a difference to trust?. Human Communication Research, 42(1): 45-70.

[12]. Kim, C., Jeon, H.G. and Lee, K.C. (2020) Discovering the role of emotional and rational appeals and hidden heterogeneity of consumers in advertising copies for sustainable marketing. Sustainability, 12(12): 5189.

[13]. Gafor, L., Jansson, M. and Paruchuri, S.D. (2024) Ethical Considerations in Emotional Marketing: A Qualitative Study Exploring the Ethical Considerations of Emotional Appeal Strategies in Commercials.

[14]. Listriyani, L. (2019) The role of positive emotion in increasing impulse buying. Management Analysis Journal, 8(3): 312-320

[15]. Peattie, K., & Peattie, S. (2009) Social Marketing: A Pathway to Consumption Reduction? Journal of Business Research, 62(2), 260-268.

[16]. Sheth, J.N., Sethia, N.K. and Srinivas, S. (2011). Mindful consumption: a customer-centric approach to sustainability. Journal of the Academy of Marketing Science, 39, 21-39.

[17]. Kahneman, D. (2011). Thinking, Fast and Slow. Farrar, Straus and Giroux.

Cite this article

Tan,Y. (2024). An Analysis of Emotional Marketing Mechanisms Strategies and Consumer Responses. Advances in Economics, Management and Political Sciences,135,1-6.

Data availability

The datasets used and/or analyzed during the current study will be available from the authors upon reasonable request.

Disclaimer/Publisher's Note

The statements, opinions and data contained in all publications are solely those of the individual author(s) and contributor(s) and not of EWA Publishing and/or the editor(s). EWA Publishing and/or the editor(s) disclaim responsibility for any injury to people or property resulting from any ideas, methods, instructions or products referred to in the content.

About volume

Volume title: Proceedings of the 3rd International Conference on Financial Technology and Business Analysis

Conference website: https://2024.icftba.org/
ISBN:978-1-83558-819-2(Print) / 978-1-83558-820-8(Online)
Conference date: 4 December 2024
Editor:Ursula Faura-Martínez
Series: Advances in Economics, Management and Political Sciences
Volume number: Vol.135
ISSN:2754-1169(Print) / 2754-1177(Online)

© 2024 by the author(s). Licensee EWA Publishing, Oxford, UK. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license. Authors who publish this series agree to the following terms:
1. Authors retain copyright and grant the series right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this series.
2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the series's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this series.
3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See Open access policy for details).