1. Introduction
As work environments rapidly evolve, work has become an indispensable part of modern life, and career calling has garnered increasing attention. However, current research on career calling primarily focuses on fields such as education, media, safety management, corporate management, and university student education, with limited research on the commuting domain. This study aims to explore the impact of commuting happiness on career calling and to uncover its mechanism of action, providing theoretical support for enhancing employees' career calling [1]. Previous studies have identified various factors influencing career calling, such as demographic factors, personal characteristics, organizational environment, and national and societal needs. For example, Torrey and Duffy examined the impact of religious beliefs on individuals' career calling. Some scholars have found through demographic research that there is a positive correlation between employees’ years of work experience, industry status, self-perception, and career calling, while factors such as gender, age, income, and education level show no significant correlation with career calling [2]. In terms of personal characteristics, Esteves and Lopes discovered that increasing personal challenges and structural resources can effectively enhance an individual's sense of career calling [3]. However, none of these studies have examined the impact of commuting on career calling.
In terms of the impact of commuting on work, Jachimowicz explored how commuting affects work-related outcomes. He found that when employees exhibit low levels of self-control or experience high levels of work-family conflict, an unpleasant commute may lead to job dissatisfaction, which could eventually result in quitting [4]. Birgitta Sandberg discovered that past commuting experiences influence current commuting behavior, while future and long-term happiness exert a more prolonged impact on commuting behavior [5]. Wu Weijiong et al. argued that recovery activities during commuting have a dynamic influence on work passion [6]. Amponsah-Tawiah, Emre, and Elci found that commuting stress reduces employee job satisfaction and performance while promoting aggressive behaviors, tardiness, and absenteeism [7]. However, these studies did not examine the relationship between commuting happiness and career calling.
This study investigates the influence of commuting happiness on career calling, along with its mechanisms of action and moderating factors. As illustrated in Figure 1, we first consider commuting happiness as the independent variable and career calling as the dependent variable. Based on self-determination theory, which posits that employees who fulfill their psychological needs for autonomy, competence, and relatedness will experience higher levels of happiness and life satisfaction [8], we propose Hypothesis 1: Commuting happiness has a significant positive impact on employees' career calling. Next, we explore the mediating role of job satisfaction. According to self-determination theory [9], if employees satisfy the three psychological needs of autonomy, competence, and relatedness, they will experience higher levels of happiness and life satisfaction. It can therefore be inferred that meeting these psychological needs during commuting can enhance job satisfaction. Accordingly, we propose Hypothesis 2: Job satisfaction partially mediates the relationship between commuting happiness and career calling. Lastly, we examine the moderating role of environmental uncertainty. Scholar Song J discovered that due to factors such as resource constraints, information asymmetry, and decision-makers' limited capabilities, companies and employees often find it challenging to accurately predict changes in the external environment. This leads to delays and errors in decision-making and actions [10]. Thus, we propose Hypothesis 3: Environmental uncertainty moderates the impact of commuting happiness on job satisfaction.

Figure 1: Hypothetical Theoretical Model
2. Research Methodology
2.1. Data Sample
The participants in this study were employees with work experience. The questionnaire was designed based on various scales, using the "Questionnaire Star" platform for distribution. It was randomly disseminated through online communication via WeChat. Prior to the survey, participants were informed about the purpose and content of the study, and their participation was voluntary. The researchers assured the participants that the questionnaire would remain anonymous and only be used for academic research. Participants were asked to complete the questionnaire based on their true feelings. A total of 370 questionnaires were collected. The demographic characteristics of the sample are shown in Table 1. Through an analysis of gender, marital status, age distribution, work duration, and commuting methods, it was determined that the data from the questionnaires largely align with real-world situations and logical expectations.
Table 1: Sample Characteristics of This Study
Name | Option | Frequency | Percentage (%) | Cumulative Percentage (%) |
Gender | Male | 148 | 40.0 | 40.0 |
Female | 222 | 60.0 | 100.0 | |
Age | Below 25 | 182 | 49.2 | 49.2 |
26-35 | 76 | 20.5 | 69.7 | |
36-45 | 68 | 18.4 | 88.1 | |
Above 45 | 44 | 11.9 | 100.0 | |
Years of Work | Less than 1 year | 158 | 42.7 | 42.7 |
1-3 years | 60 | 16.2 | 58.9 | |
3-5 years | 56 | 15.1 | 74.1 | |
More than 5 years | 96 | 25.9 | 100.0 | |
Commuting Time | Less than 20 minutes | 110 | 29.7 | 29.7 |
20-40 minutes | 108 | 29.2 | 58.9 | |
40-60 minutes | 92 | 24.9 | 83.8 | |
More than 60 minutes | 60 | 16.2 | 100.0 | |
Main Commuting Method | Walking | 76 | 20.5 | 20.5 |
Bicycling | 72 | 19.5 | 40.0 | |
Driving | 76 | 20.5 | 60.5 | |
Bus or subway | 136 | 36.8 | 97.3 | |
other | 10 | 2.7 | 100.0 | |
Total | 370 | 100.0 | 100.0 |
2.2. Variable Descriptions
Commuting Happiness refers to employees' overall evaluation of the quality of their commuting experience and function. It is measured using the Commuting Happiness Scale developed by De Vos et al., which includes three dimensions: intense positive emotions, calm positive emotions, and cognitive evaluations. The scale consists of nine items and is measured on a 6-point Likert scale (from 1 = strongly disagree to 6 = strongly agree) [11].
Career Calling is measured using the Chinese version of the Career Calling Scale developed by Zhang Chunyu [12]. This scale consists of 11 items and includes three dimensions: altruistic contribution, guidance and meaning, and value. It is scored on a 5-point scale, ranging from 1 = "completely disagree" to 5 = "completely agree," with higher scores indicating a higher level of career calling.
Job Satisfaction is measured using the Job Satisfaction Scale, which was adapted from the Michigan Organizational Assessment Scale developed by Cammann, Fichman, Jenkins, and Klesh. The scale consists of three items [13].
Environmental Uncertainty is evaluated using Colquitt’s Environmental Uncertainty Scale [14].
3. Research Results
3.1. Descriptive Statistical Analysis
3.1.1. Reliability Analysis
The reliability test was conducted by calculating the Cronbach's alpha coefficient to assess the internal consistency of the scales. According to widely accepted academic standards, when the Cronbach's alpha coefficient exceeds 0.9, it indicates excellent reliability of the test or scale. A coefficient between 0.8 and 0.9 suggests good reliability, while a coefficient above 0.7 is considered acceptable. If the Cronbach's alpha coefficient is below 0.7, the data's reliability is considered questionable, and the questionnaire may need to be redesigned or adjusted.
As shown in Table 2, the Cronbach’s alpha coefficient for Commuting Happiness is 0.906, for Career Calling is 0.911, for Job Satisfaction is 0.915, and for Environmental Uncertainty is 0.956. All four dimensions have a Cronbach's alpha value greater than 0.8, indicating that the questionnaire demonstrates a high level of reliability.
Table 2: Reliability Analysis
Dimension |
Cronbach's α Coefficient |
Number of Items |
Sample Size |
Commuting Happiness |
0.906 |
9 |
370 |
Career Calling |
0.911 |
5 |
370 |
Job Satisfaction |
0.915 |
6 |
370 |
Environmental Uncertainty |
0.956 |
8 |
370 |
3.1.2. Confirmatory Factor Analysis
This study involves four core variables: Commuting Happiness, Environmental Uncertainty, Job Satisfaction, and Career Calling. To verify the discriminant validity of these core variables, confirmatory factor analysis (CFA) was employed. After comparing three-factor, two-factor, and single-factor models, the four-factor model demonstrated the best fit for the data, with all indicators meeting the established standards. Moreover, the standardized factor loadings for each measurement variable exceeded 0.6 and were statistically significant, further confirming their strong measurement relationships. Thus, the four core variables—Commuting Happiness, Environmental Uncertainty, Job Satisfaction, and Career Calling—exhibit good discriminant validity.
Table 3: Discriminant Validity Analysis Results
Model |
x2 |
df |
x2/df |
CFI |
TLI |
RMSEA |
SRMR |
Four-Factor Model: a, b, c, d |
610.346 |
344 |
1.774 |
0.941 |
0.935 |
0.065 |
0.052 |
Three-Factor Model 1: a+b, c, d |
1183.116 |
347 |
3.410 |
0.814 |
0.797 |
0.114 |
0.078 |
Three-Factor Model 2: a, b, c+d |
940.651 |
347 |
2.711 |
0.868 |
0.856 |
0.096 |
0.069 |
Two-Factor Model: a, b+c+d |
1430.192 |
349 |
4.098 |
0.759 |
0.739 |
0.130 |
0.097 |
Single-Factor Model: a+b+c+d |
1947.139 |
350 |
5.563 |
0.645 |
0.616 |
0.157 |
0.109 |
Note: a represents Commuting Happiness; b represents Environmental Uncertainty; c represents Job Satisfaction; d represents Career Calling. Sample size = 370.
3.1.3. Descriptive Statistical Analysis
As shown in Table 4, the descriptive statistics for the sample data, including the minimum, maximum, mean, standard deviation, and variance for each variable, are presented.
Table 4: Descriptive Statistics
Name |
Sample Size |
Minimum |
Maximum |
Mean |
Standard Deviation |
Variance |
Commuting Happiness |
370 |
1.444 |
5.000 |
3.239 |
0.882 |
0.778 |
Career Calling |
370 |
1.000 |
5.000 |
3.196 |
1.026 |
1.053 |
Job Satisfaction |
370 |
1.333 |
5.000 |
3.235 |
0.953 |
0.908 |
Environmental Uncertainty |
370 |
1.250 |
5.000 |
3.455 |
1.259 |
1.586 |
3.2. Correlation Analysis
In research, Pearson’s correlation coefficient (r) is commonly used to quantify the correlation between variables. An r value between 0 and 1 indicates a positive correlation, while an r value between -1 and 0 indicates a negative correlation. An r value of 0 implies no linear relationship between the variables. A correlation coefficient |r| > 0.7 indicates a strong linear correlation between two variables, while |r| < 0.3 indicates a weak linear correlation.
As shown in Table 5, the correlation coefficient between Environmental Uncertainty and Commuting Happiness is 0.660, and the correlation between Commuting Happiness and Job Satisfaction is 0.618, indicating a strong positive relationship among these variables with statistical significance. Additionally, the correlation coefficient between Job Satisfaction and Career Calling is -0.428, showing a moderate negative relationship with statistical significance.
Table 5: Correlation Analysis
|
Commuting Happiness |
Career Calling |
Job Satisfaction |
Environmental Uncertainty |
Commuting Happiness |
1 |
0.500** |
0.618** |
0.660** |
Career Calling |
-0.500** |
1 |
-0.428** |
-0.507** |
Job Satisfaction |
0.618** |
-0.428** |
1 |
0.680** |
Environmental Uncertainty |
0.660** |
-0.507** |
0.680** |
1 |
Note: n=370,*p<0.05、**p<0.01
3.3. Hypothesis Testing
3.3.1. Main Effect Analysis
To test the impact of Commuting Happiness on Career Calling, a linear regression analysis was conducted. The detailed results are shown in Table 6. The R² value is 0.250, indicating that the factor of commuting happiness explains 25.0% of the variance in career calling. Furthermore, the F value is 61.125, with a corresponding p value significantly less than 0.05, demonstrating that the model passed the F-test, which suggests that commuting happiness has a certain impact on career calling. In conclusion, the regression coefficient of commuting happiness is -0.582, with a t value of -7.818, both statistically significant. This highlights that commuting happiness has a clear negative impact on career calling, thus confirming Hypothesis 1.
Table 6: Main Effect Analysis
|
Regression Coefficient |
β |
Standard Error |
t |
Constant |
5.081 |
— |
0.250 |
20.335** |
Commuting Happiness |
-0.582 |
-0.500 |
0.074 |
-7.818** |
R² |
0.250 |
|||
Adjusted R² |
0.246 |
|||
F |
61.125*** |
|||
Dependent Variable: Career Calling |
Note: n=370,*p<0.05、**p<0.01
3.3.2. Mediation Effect Analysis
To test the mediating effect of Job Satisfaction between Commuting Happiness and Career Calling, a bias-corrected bootstrapping test was performed with 5,000 samples. The detailed results are shown in Table 7 and Table 8.
The test results confirmed that the mediation effect is both present and significant. The 95% confidence interval for the direct effect is [-0.629, -0.260], which does not include zero, and the 95% confidence interval for the mediation effect is [-0.318, -0.003], also excluding zero. Therefore, Job Satisfaction plays a partial mediating role in the effect of commuting happiness on career calling, confirming Hypothesis 2.
Table 7: Regression Analysis of Commuting Happiness on Career Calling
Variables | Career Calling | Job Satisfaction | Career Calling | |||
β | t | β | t | β | t | |
Commuting Happiness | -0.582 | -7.818*** | 0.668 | 10.642*** | -0.444 | -4.75*** |
Job Satisfaction | — | — | -0.206 | -2.381*** | ||
R² | 0.25 | 0.382 | 0.273 | |||
Adjusted R² | 0.246 | 0.376 | 0.261 | |||
F | 61.125*** | 113.255*** | 34.178*** |
Note: n=370,*p<0.05、**p<0.01
Table 8: Mediation Effect Analysis of Job Satisfaction
Effect Type |
Effect Value |
Standard Error |
LLCI |
ULCI |
Total Effect |
-0.582 |
0.074 |
-0.729 |
-0.435 |
Direct Effect |
-0.444 |
0.094 |
-0.629 |
-0.260 |
Indirect Effect |
-0.138 |
0.080 |
-0.318 |
-0.003 |
Note: n=370,*p<0.05、**p<0.01.
3.3.3. Moderation Effect Analysis
Table 9: Moderation Effect Analysis
|
coeff |
se |
t |
P |
LLCI |
ULCI |
Commuting Happiness |
0.2972 |
0.0703 |
4.2294 |
0.000 |
0.1585 |
0.4359 |
Environmental Uncertainty |
0.5961 |
0.0713 |
8.3630 |
0.000 |
0.4554 |
0.7368 |
Commuting Happiness×Environmental Uncertainty |
0.6230 |
0.0715 |
6.5583 |
0.000 |
0.2583 |
0.5934 |
In the statistical analysis of the mediation-moderation model, moderation effect analysis is used to test how a variable influences the relationship between two other variables. In this study, the moderation effect analysis is used to examine the degree to which Environmental Uncertainty moderates the relationship between Commuting Happiness and Job Satisfaction. Simply put, moderation effect testing helps researchers understand under what conditions the relationship between an independent variable and a dependent variable changes.
In moderation effect testing, statistical methods such as regression analysis or analysis of variance (ANOVA) are typically used to evaluate the influence of the moderating variable on the relationship between the independent and dependent variables. By testing whether the moderating variable changes the strength or direction of the relationship between the independent and dependent variables, researchers gain deeper insights into the relationships under different conditions, allowing for a more comprehensive explanation of the study’s results. As seen in the moderation effect test graph (Table 9), the Bootstrap 95% confidence interval does not contain zero, indicating that the moderation effect is significant. Thus, Environmental Uncertainty plays a moderating role in the impact of commuting happiness on job satisfaction, successfully confirming Hypothesis 3.
3.3.4. Moderated Mediation Effect Analysis
To test the moderating effect of Environmental Uncertainty on different levels of Job Satisfaction, a bias-corrected bootstrapping test was conducted with 5,000 samples. The detailed data is shown in Table 10. At low levels of job satisfaction, the 95% confidence interval includes zero, indicating that the mediation effect is not significant at this level. However, when job satisfaction is at the average level, the 95% confidence interval no longer includes zero, showing that job satisfaction has a significant effect as a mediating variable, with an effect value of -0.060. When job satisfaction reaches a high level, the 95% confidence interval also does not include zero, confirming that the mediation effect remains significant, with an effect value of 0.0583. In summary, the mediation effect of job satisfaction shows some variability at different levels, suggesting that Environmental Uncertainty has a moderating effect on the mediation process.
Table 10: Moderated Mediation Effect Analysis
Mediating Variable |
Environmental Uncertainty |
Effect |
SE |
95%CI |
|
Job Satisfaction |
M-1 SD |
2.66 |
0.1975 |
0.0482 |
[0.0886,0.2770] |
Job Satisfaction |
M |
3.75 |
0.1279 |
0.0461 |
[0.0314,0.2068] |
Job Satisfaction |
M+1 SD |
4.83 |
0.0583 |
0.0669 |
[0.0999,0.1571] |
4. Discussion
4.1. Research Significance
This paper explores the relationship between Commuting Happiness and Career Calling. The findings from this study demonstrate that commuting happiness affects career calling, job satisfaction plays a significant mediating role, and the moderating effect of environmental uncertainty is supported.
First, this study found that commuting happiness has a positive impact on career calling. Previous research on the factors influencing career calling has been limited to demographics, personal characteristics, and organizational environments, without investigating the domain of commuting. Based on Self-Determination Theory, the hypothesis was formulated, and the study employed a survey method to discover the importance of commuting happiness in influencing career calling. This finding not only validates Self-Determination Theory but also expands the research on factors influencing career calling, providing a new perspective to this area of study.
Second, the study found that job satisfaction plays a partial mediating role in the relationship between commuting happiness and career calling. Prior research has shown that job satisfaction has a significant influence on career calling, and there is a positive correlation between commuting happiness and job satisfaction. This study further confirms the mediating role of job satisfaction in the relationship between commuting happiness and career calling, and it analyzes the mechanism through which commuting happiness impacts career calling.
Third, the study found that environmental uncertainty moderates the mediating effect of job satisfaction in the relationship between commuting happiness and career calling. Previous studies have shown that environmental uncertainty moderates the relationship between commuting happiness and career calling. Furthermore, environmental uncertainty can moderate the relationship between commuting happiness and job satisfaction. Based on Self-Determination Theory, Hypothesis 3 was proposed, suggesting that environmental uncertainty moderates the relationship between job satisfaction and commuting happiness. The research results also validated this hypothesis, clarifying the boundary conditions under which commuting happiness affects career calling. Additionally, this result provides organizations with effective management strategies, suggesting that improving employee job satisfaction and career calling can be achieved by addressing environmental uncertainty.
4.2. Research Limitations
This study has certain strengths, but it also exhibits some limitations. For example, in terms of data, the sample size collected through the questionnaire is relatively small, and the participants are mostly concentrated among younger individuals. Additionally, the frequency of questionnaire distribution was limited. Regarding the research focus, while this study innovatively explored career calling from the perspective of commuting happiness, commuting happiness is only a small part of the commuting domain. Therefore, the impact of other aspects of commuting on career calling remains to be further explored by future scholars.
5. Conclusion
Commuting Happiness significantly influences Career Calling. The mediating effect of Job Satisfaction is also significant, making it an important mechanism through which commuting happiness affects career calling. Furthermore, the moderating effect of Environmental Uncertainty is supported; when environmental uncertainty is high, the positive effect of commuting happiness on career calling decreases.
While this paper provides valuable insights, there are areas for improvement. For instance, although the study innovatively examined career calling from the perspective of commuting happiness, commuting happiness is only one aspect of the larger commuting domain. Further research is needed to explore the broader impact of commuting on career calling. Additionally, the sample size of this study, consisting of only 370 participants, may be a limiting factor. This number might not be sufficient to provide highly accurate or generalizable results. Increasing the sample size in future studies would likely yield more meaningful and reliable outcomes.
References
[1]. Xie, B., Zhang, X., Miao, J., et al. (2023). The connotation structure, antecedent variables, and activation mechanism of career calling in the Chinese context. Advances in Psychological Science, 31(12), 2219-2231.
[2]. Torrey CL, Duffy RD. Calling and well-being among adults: Differential relations by employment status[J]. Journal of Career Assessment. 2012, 20(4):415-25.
[3]. Esteves T , Lopes M P .Crafting a Calling: The Mediating Role of Calling Between Challenging Job Demands and Turnover Intention[J].Journal of Career Development, 2017, 6(1):1221-1221.
[4]. Jachimowicz M J ,Cunningham L J ,Staats R B , et al. Between Home and Work: Commuting as an Opportunity for Role Transitions[J].Organization Science,2020,32(1):64-85.
[5]. Sandberg, B., Hansson, L., & Lahti, M. (2023). Time-related aspects of commute well-being. Transportation Research Part F: Psychology and Behaviour, 95, 177-187.
[6]. Wu, W., Feng, J., Lin, Y., et al. (2021). The dynamic impact of commuting recovery activities on work passion and its mechanism. Advances in Psychological Science, 29(04), 610-624.
[7]. Mensah J ,Tawiah A K .Mitigating occupational stress: The role of psychological capital[J].Journal of Workplace Behavioral Health,2016,31(4):189-203.
[8]. Tian, H., & Tian, Q. (2019). A study on the influence mechanism of servant leadership on employees' career calling. Economic Latitude and Longitude, 36(04), 126-132.
[9]. Ryan R M,and Deci E L.Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being..The American psychologist 55.1(2000):68-78.
[10]. Li X ,Song J .The association between uncertainty intolerance, perceived environmental uncertainty, and ego depletion in early adulthood: the mediating role of negative coping styles[J].Frontiers in Psychology,2024,151228966-1228966.
[11]. De Vos, Jonas, Tim Schwanen, Veronique Van Acker, and Frank Witlox. "How satisfying is the Scale for Travel Satisfaction?." Transportation Research Part F: Traffic Psychology and Behaviour.2015, 29: 121-130.
[12]. Zhang, C. (2015). Career calling: Structure, measurement, and its relationship with well-being (Master's thesis). Southwest University.
[13]. Liu, Cong, Paul E. Spector, and Lin Shi. "Cross‐national job stress: a quantitative and qualitative study." Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior .2007,28. (2): 209-239.
[14]. Colquitt, J. A. , Lepine, J. A. , Piccolo, R. F. , Zapata, C. P. , & Rich, B. L. . Explaining the justice-performance relationship: trust as exchange deepener or trust as uncertainty reducer?. Journal of Applied Psychology.2012, 97(1):1-15.
Cite this article
Xu,J.;Deng,Z.;Wu,W. (2024). The Impact of Commuting Happiness on Career Calling and Its Mechanism of Action. Lecture Notes in Education Psychology and Public Media,62,158-166.
Data availability
The datasets used and/or analyzed during the current study will be available from the authors upon reasonable request.
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References
[1]. Xie, B., Zhang, X., Miao, J., et al. (2023). The connotation structure, antecedent variables, and activation mechanism of career calling in the Chinese context. Advances in Psychological Science, 31(12), 2219-2231.
[2]. Torrey CL, Duffy RD. Calling and well-being among adults: Differential relations by employment status[J]. Journal of Career Assessment. 2012, 20(4):415-25.
[3]. Esteves T , Lopes M P .Crafting a Calling: The Mediating Role of Calling Between Challenging Job Demands and Turnover Intention[J].Journal of Career Development, 2017, 6(1):1221-1221.
[4]. Jachimowicz M J ,Cunningham L J ,Staats R B , et al. Between Home and Work: Commuting as an Opportunity for Role Transitions[J].Organization Science,2020,32(1):64-85.
[5]. Sandberg, B., Hansson, L., & Lahti, M. (2023). Time-related aspects of commute well-being. Transportation Research Part F: Psychology and Behaviour, 95, 177-187.
[6]. Wu, W., Feng, J., Lin, Y., et al. (2021). The dynamic impact of commuting recovery activities on work passion and its mechanism. Advances in Psychological Science, 29(04), 610-624.
[7]. Mensah J ,Tawiah A K .Mitigating occupational stress: The role of psychological capital[J].Journal of Workplace Behavioral Health,2016,31(4):189-203.
[8]. Tian, H., & Tian, Q. (2019). A study on the influence mechanism of servant leadership on employees' career calling. Economic Latitude and Longitude, 36(04), 126-132.
[9]. Ryan R M,and Deci E L.Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being..The American psychologist 55.1(2000):68-78.
[10]. Li X ,Song J .The association between uncertainty intolerance, perceived environmental uncertainty, and ego depletion in early adulthood: the mediating role of negative coping styles[J].Frontiers in Psychology,2024,151228966-1228966.
[11]. De Vos, Jonas, Tim Schwanen, Veronique Van Acker, and Frank Witlox. "How satisfying is the Scale for Travel Satisfaction?." Transportation Research Part F: Traffic Psychology and Behaviour.2015, 29: 121-130.
[12]. Zhang, C. (2015). Career calling: Structure, measurement, and its relationship with well-being (Master's thesis). Southwest University.
[13]. Liu, Cong, Paul E. Spector, and Lin Shi. "Cross‐national job stress: a quantitative and qualitative study." Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior .2007,28. (2): 209-239.
[14]. Colquitt, J. A. , Lepine, J. A. , Piccolo, R. F. , Zapata, C. P. , & Rich, B. L. . Explaining the justice-performance relationship: trust as exchange deepener or trust as uncertainty reducer?. Journal of Applied Psychology.2012, 97(1):1-15.