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Analysis of Consumer Behaviour in Ryanair
- 1 Surrey Business school, University of Surrey, Guildford, Surrey, GU2 7XH, United kingdom
* Author to whom correspondence should be addressed.
Abstract
In light of the emergence of low-cost carriers, this study centers on a thorough examination of Ryanair's customer behaviour, aiming to comprehend consumer inclinations and variables that impact ticket purchases in the fiercely competitive aviation sector. This study thoroughly examines the literature in order to provide a thorough examination of Ryanair's operational model. Prioritise studying Ryanair's pricing strategy and the predominant influence of price on consumer decision-making. The study delves into the significance of cognitive bias and anchoring effect in the process of decision-making, elucidating the ways in which these psychological elements impact the way in which customers perceive Ryanair. Regarding the harmony between cost and quality of service, this study exposes Ryanair's difficulties in the low-cost market and suggests solutions. The study's findings highlight how important staff relationships, brand perception, and service quality are to Ryanair's standing in the eyes of customers in the price market. These results offer significant new information about developing market strategies for airlines and associated businesses.
Keywords
Ryanair, Consumer behaviour, Budget airline, The consumer’s decision – making process
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Cite this article
Lai,X. (2024). Analysis of Consumer Behaviour in Ryanair. Advances in Economics, Management and Political Sciences,77,273-278.
Data availability
The datasets used and/or analyzed during the current study will be available from the authors upon reasonable request.
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Volume title: Proceedings of the 3rd International Conference on Business and Policy Studies
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