Key Factors in Organizational Change: Case Studies of Netflix and FinoTechno Using Change Management Models
- 1 The University of Sydney Business School, University of Sydney, Sydney, New South Wales, 2006, Australia
* Author to whom correspondence should be addressed.
Abstract
This research explores the key factors influencing successful organizational change through case studies of Netflix and FinoTechno. With the development of science and technology, enterprises should consider the continuous updating of organizational change to maintain their innovation and competitiveness while pursuing benefits throughout the process of expending. It utilizes the SWOT analysis, McKinsey 7-S Framework, Kotter’s Eight-Step Change Model, and Lewin's Three-Stage Change Management Model to analyze technological advancements, integration of diverse teams, and maintaining a competitive edge. The analysis found that the development strategies of FinoTechno and Netflix should emphasize common values, communication networks and leadership commitment, enhance corporate reputation, and require significant investment in technology infrastructure and customer education. The findings highlight the importance of leadership, communication, and strategic alignment in managing change. Recommendations offer actionable strategies for enhancing technological infrastructure, fostering a unified organizational culture, and driving innovation. These insights provide valuable lessons for organizations navigating complex change processes.
Keywords
Organizational change, leadership, strategic alignment, innovation, change management models
[1]. Hughes, M. (2011). Do 70 per cent of all organizational change initiatives really fail?. Journal of change management, 11(4), 451-464.
[2]. Spichak, I., Stenyushkina, S., Polevoy, I., Nazarova, A., & Kucheryavenko, S. (2021). SWOT analysis as a strategic tool for developing the quality management system of an educational organization. In BIO Web of Conferences (Vol. 30, p. 03005). EDP Sciences.
[3]. Chmielewska, M., Stokwiszewski, J., Markowska, J., & Hermanowski, T. (2022). Evaluating organizational performance of public hospitals using the McKinsey 7-S framework. BMC health services research, 22, 1-12.
[4]. Crawford, E. D., Tombal, B., Keane, T., Boccardo, F., Miller, K., Shore, N., ... & Persson, B. E. (2018). FSH suppression and tumour control in patients with prostate cancer during androgen deprivation with a GnRH agonist or antagonist. Scandinavian journal of urology, 52(5-6), 349-357.
[5]. Jaaron, A. A., Hijazi, I. H., & Musleh, K. I. Y. (2022). A conceptual model for adoption of BIM in construction projects: ADKAR as an integrative model of change management. Technology Analysis & Strategic Management, 34(6), 655-667. Xu, Y. (2021). Re-understanding Personal and Organizational Mission with Netflix Cultural Manual. Education Reform and Development, 3(1), 34-37.
[6]. Xu, Y. (2021). Re-understanding Personal and Organizational Mission with Netflix Cultural Manual. Education Reform and Development, 3(1), 34-37.
[7]. Appelbaum, S. H., Cameron, A., Ensink, F., Hazarika, J., Attir, R., Ezzedine, R., & Shekhar, V. (2017). Factors that impact the success of an organizational change: a case study analysis. Industrial and Commercial Training, 49(5), 213-230.
[8]. Tryon, C. (2015). TV got better: Netflix’s original programming strategies and the on-demand television transition. Media Industries Journal, 2(2).
[9]. Kingston, L. N. (2023). Responding to Netflix's Stateless Series: Misrecognition and Missed Opportunities. Statelessness & Citizenship Rev., 5, 4.
[10]. Sun, X. (2022). Two Decades and More: Evolution of Netflix’s Business Models and Outlook of Future. In SHS Web of Conferences (Vol. 148, p. 03032). EDP Sciences.
[11]. Tarhan, M., Doğan, P., & Kürklü, A. (2022, November). The relationship between nurse–nurse collaboration and work readiness among new graduate nurses. In Nursing Forum (Vol. 57, No. 6, pp. 1104-1110).
[12]. Su, X. (2023). Discussion on the Cultural Differences of Love and Marriage between China and Japan from Their Television Dramas—Taking the First Half of My Life and We Married as a Job as Examples. In SHS Web of Conferences (Vol. 167, p. 01003). EDP Sciences.
[13]. Quick, D., & Kelly, B. (2022). The customer education playbook: how leading companies engage, convert, and retain customers. John Wiley & Sons.
[14]. Chmielewska, M., Stokwiszewski, J., Markowska, J., & Hermanowski, T. (2022). Evaluating organizational performance of public hospitals using the McKinsey 7-S framework. BMC health services research, 22, 1-12.
[15]. Devery, K., Winsall, M., & Rawlings, D. (2022). Teams and continuity of end-of-life care in hospitals: managing differences of opinion. BMJ Open Quality, 11(2), e001724.
[16]. Hussain, S. T., Lei, S., Akram, T., Haider, M. J., Hussain, S. H., & Ali, M. (2018). Kurt Lewin's change model: A critical review of the role of leadership and employee involvement in organizational change. Journal of innovation & knowledge, 3(3), 123-127.
[17]. Tran, T. T., & Gandolfi, F. (2020). Implementing Lewin's change theory for institutional improvements: A Vietnamese case study. Journal of Management Research, 20(4), 199-210.
[18]. Wheeler, T. R., & Holmes, K. L. (2017). Rapid transformation of two libraries using Kotter’s eight steps of change. Journal of the Medical Library Association: JMLA, 105(3), 276.
[19]. Manning, J. (2024). Early Mobilization of Patients Admitted to the Intensive Care Unit. Archives of Physical Medicine and Rehabilitation, 105(4), e139-e140.
[20]. Ochieng'a, G. O., & Ogada, M. (2021). Financing employee healthcare: fusing the preferences of employees in decision-making. International Journal of Workplace Health Management, 14(5), 477-491.
[21]. Wang, R., & Lewis, N. (2021). How do moral values and crisis response strategies influence individuals’ evaluations and support of sports organizations post-crisis?. Journalism & Mass Communication Quarterly, 98(3), 875-895.
[22]. Teräväinen, V. J., & Junnonen, J. M. (2019). The promoters and the barriers for organizational culture change in a Finnish construction company. Construction innovation, 19(4), 672-688.
Cite this article
Zheng,D. (2024). Key Factors in Organizational Change: Case Studies of Netflix and FinoTechno Using Change Management Models. Advances in Economics, Management and Political Sciences,113,1-8.
Data availability
The datasets used and/or analyzed during the current study will be available from the authors upon reasonable request.
Disclaimer/Publisher's Note
The statements, opinions and data contained in all publications are solely those of the individual author(s) and contributor(s) and not of EWA Publishing and/or the editor(s). EWA Publishing and/or the editor(s) disclaim responsibility for any injury to people or property resulting from any ideas, methods, instructions or products referred to in the content.
About volume
Volume title: Proceedings of ICFTBA 2024 Workshop: Human Capital Management in a Post-Covid World: Emerging Trends and Workplace Strategies
© 2024 by the author(s). Licensee EWA Publishing, Oxford, UK. This article is an open access article distributed under the terms and
conditions of the Creative Commons Attribution (CC BY) license. Authors who
publish this series agree to the following terms:
1. Authors retain copyright and grant the series right of first publication with the work simultaneously licensed under a Creative Commons
Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this
series.
2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the series's published
version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial
publication in this series.
3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and
during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See
Open access policy for details).