References
[1]. Akamavi et al. (2011). ‘Key determinants of passenger loyalty in the low-cost airline businesses. Tourism management, 46: 528– 45. doi:10.1016/j.tourman.2014.07.010. http://linkinghub.elsevier.com/retrieve/pii/S0261517714001423.
[2]. Anderson, Eugene, Claes Fornell and Roland Trust. (1997). ‘Customer Satisfaction. pdf
[3]. Balcombe, K, I Fraser and L Harris. (2009). ‘Consumer willingness to pay for inflight service and comfort levels.
[4]. Barrett, SD. (2004). ‘How do the demands for airport services differ between fullservice carriers and low-cost carriers?’ Journal of air transport management, 10(1): 33–39. http://doi.org/10.1016/j. jairtraman.2003.10.006 .
[5]. Bubalo, B and Gaggero. (2015). ‘Lowcost carrier competition and airline service quality in Europe $’. Transport policy, (2006), 1–9. http://doi. org/10.1016/j.tranpol.2015.05.015.
[6]. Clemes, MD, N Zealand C and Gan. (2008). ‘An empirical analysis of customer satisfaction in international air travel’. Innovative marketing, 4(2): 49–62.
[7]. Dennis, Nigel and Anne Graham. (2006). ‘Association for European Transport and Contributors 2006’, no. October 2004. Diaconu, L. (2012). ‘The evolution of the European low- Ryanair case study’, 62: 342–346. http://doi.org/10.1016/j.sbspro.2012.09.054.
[8]. Fourie, Colette and Berendien Lubbe. (2006). ‘Determinants of selection of full-service airlines and low-cost carriers—a note on business travellers in South Africa’. Journal of air transport management, 12 (2): 98–102. doi:10.1016/j.jairtraman.2005.11.008. http://linkinghub. elsevier.com/retrieve/pii/ S0969699705001055.
[9]. Fre, D. (2006). ‘An analysis of European lowcost airlines and their networks’. Journal title??. 14: 249–264. http://doi. org/10.1016/j.jtrangeo.2005.08.005.
[10]. Han, U and N Khan. (2012). ‘Customer satisfaction in airline industry’. International proceedings of economics development and research, 55(36): 178–183. http://doi. org/10.7763/IPEDR.
[11]. O’Connell et al.(2005). ‘Passengers’ perceptions of low cost airlines and full service carriers: a case study involving Ryanair, Aer Lingus, Air Asia and Malaysia Airlines’. Journal of air transport management, 11(4): 259–72. doi:10.1016/j.jairtraman.2005.01.007. http://linkinghub. elsevier.com/retrieve/pii/ S096969970500013X.
[12]. Park, Jin-Woo. (2007). ‘Passenger perceptions of service quality: Korean and Australian case studies’. Journal of air transport management, 13(4): 238–42. doi:10.1016/j.jairtraman.2007.04.002. http://linkinghub.elsevier.com/retrieve/pii/S0.
[13]. Rey et al. (2011). ‘Effect of low-cost airlines on tourism in Spain. a dynamic panel data model’. Journal of air transport management, 17(3). Elsevier Ltd: 163–67. doi:10.1016/j.jairtraman.2010.12.004.
[14]. Reynolds, L. (2005). Demand and Consumer Behavior, 1–17. Saha, G. (2009). ‘Service quality, satisfaction and behavioural intentions’. Managing service quality: an international journal, 19(3): 350–372. http://doi. org/10.1108/09604520910955348.
[15]. Williams, Richard. (2015). ‘Ordered Logit Model’, 1–17. Wooldridge, Jeffrey M. (2012). Introductory econometrics: a modern approach. 5th edn. Mason: South-Western, Cengage Learning.
Cite this article
Wu,T. (2023). Research of Customer Satisfaction in Aviation. Advances in Economics, Management and Political Sciences,4,24-31.
Data availability
The datasets used and/or analyzed during the current study will be available from the authors upon reasonable request.
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References
[1]. Akamavi et al. (2011). ‘Key determinants of passenger loyalty in the low-cost airline businesses. Tourism management, 46: 528– 45. doi:10.1016/j.tourman.2014.07.010. http://linkinghub.elsevier.com/retrieve/pii/S0261517714001423.
[2]. Anderson, Eugene, Claes Fornell and Roland Trust. (1997). ‘Customer Satisfaction. pdf
[3]. Balcombe, K, I Fraser and L Harris. (2009). ‘Consumer willingness to pay for inflight service and comfort levels.
[4]. Barrett, SD. (2004). ‘How do the demands for airport services differ between fullservice carriers and low-cost carriers?’ Journal of air transport management, 10(1): 33–39. http://doi.org/10.1016/j. jairtraman.2003.10.006 .
[5]. Bubalo, B and Gaggero. (2015). ‘Lowcost carrier competition and airline service quality in Europe $’. Transport policy, (2006), 1–9. http://doi. org/10.1016/j.tranpol.2015.05.015.
[6]. Clemes, MD, N Zealand C and Gan. (2008). ‘An empirical analysis of customer satisfaction in international air travel’. Innovative marketing, 4(2): 49–62.
[7]. Dennis, Nigel and Anne Graham. (2006). ‘Association for European Transport and Contributors 2006’, no. October 2004. Diaconu, L. (2012). ‘The evolution of the European low- Ryanair case study’, 62: 342–346. http://doi.org/10.1016/j.sbspro.2012.09.054.
[8]. Fourie, Colette and Berendien Lubbe. (2006). ‘Determinants of selection of full-service airlines and low-cost carriers—a note on business travellers in South Africa’. Journal of air transport management, 12 (2): 98–102. doi:10.1016/j.jairtraman.2005.11.008. http://linkinghub. elsevier.com/retrieve/pii/ S0969699705001055.
[9]. Fre, D. (2006). ‘An analysis of European lowcost airlines and their networks’. Journal title??. 14: 249–264. http://doi. org/10.1016/j.jtrangeo.2005.08.005.
[10]. Han, U and N Khan. (2012). ‘Customer satisfaction in airline industry’. International proceedings of economics development and research, 55(36): 178–183. http://doi. org/10.7763/IPEDR.
[11]. O’Connell et al.(2005). ‘Passengers’ perceptions of low cost airlines and full service carriers: a case study involving Ryanair, Aer Lingus, Air Asia and Malaysia Airlines’. Journal of air transport management, 11(4): 259–72. doi:10.1016/j.jairtraman.2005.01.007. http://linkinghub. elsevier.com/retrieve/pii/ S096969970500013X.
[12]. Park, Jin-Woo. (2007). ‘Passenger perceptions of service quality: Korean and Australian case studies’. Journal of air transport management, 13(4): 238–42. doi:10.1016/j.jairtraman.2007.04.002. http://linkinghub.elsevier.com/retrieve/pii/S0.
[13]. Rey et al. (2011). ‘Effect of low-cost airlines on tourism in Spain. a dynamic panel data model’. Journal of air transport management, 17(3). Elsevier Ltd: 163–67. doi:10.1016/j.jairtraman.2010.12.004.
[14]. Reynolds, L. (2005). Demand and Consumer Behavior, 1–17. Saha, G. (2009). ‘Service quality, satisfaction and behavioural intentions’. Managing service quality: an international journal, 19(3): 350–372. http://doi. org/10.1108/09604520910955348.
[15]. Williams, Richard. (2015). ‘Ordered Logit Model’, 1–17. Wooldridge, Jeffrey M. (2012). Introductory econometrics: a modern approach. 5th edn. Mason: South-Western, Cengage Learning.