In Which Fields Can Chatgpt Create Business Value?

Research Article
Open access

In Which Fields Can Chatgpt Create Business Value?

Anqi Zhu 1*
  • 1 Qingdao No.58 High school    
  • *corresponding author sd-funn3@chinaunicom.cn
Published on 10 November 2023 | https://doi.org/10.54254/2754-1169/34/20231706
AEMPS Vol.34
ISSN (Print): 2754-1177
ISSN (Online): 2754-1169
ISBN (Print): 978-1-83558-089-9
ISBN (Online): 978-1-83558-090-5

Abstract

With the continuous development and popularization of artificial intelligence technology, ChatGPT, a large language model, has become an important tool for many enterprises and organizations to achieve automation and intelligence. ChatGPT interacts with users through natural language processing by providing various services such as intelligent customer service and question-answering. This article aims to explore the fields in which ChatGPT can create business value. The study first introduces the basic concepts and working principles of ChatGPT. Next, it reviews existing literature on the applications of ChatGPT in various fields, highlighting its unique characteristics and development trends. The disruptive characteristics of ChatGPT when compared to other natural language processing technologies are also analyzed. Furthermore, this study conducts an in-depth analysis of the potential value and applicability of ChatGPT in the fields of customer service, writing, and data integration. The results indicate that ChatGPT has the potential to create significant value in these areas. Finally, some challenges and problems faced by ChatGPT in terms of misinformation and laws are discussed and put forward some suggestions to deal with these challenges, such as improving ChatGPT's technology, making more reasonable and comprehensive laws and so on. In conclusion, ChatGPT is a valuable tool in areas such as customer service, writing, and data integration, and its potential for creating business value should not be overlooked.

Keywords:

ChatGPT, business value, natural language processing

Zhu,A. (2023). In Which Fields Can Chatgpt Create Business Value?. Advances in Economics, Management and Political Sciences,34,190-196.
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References

[1]. M Alshater, M. (2022). Exploring the role of artificial intelligence in enhancing academic performance: A case study of ChatGPT. Available at SSRN.

[2]. Dowling, M., & Lucey, B. (2023). ChatGPT for (finance) research: The Bananarama conjecture. Finance Research Letters, 53, 103662.

[3]. Bhalerao, H. R., & Mathur, A. (2022). Awareness and Perception of Chatbots/Chatbox Amongst Customers. ECS Transactions, 107(1), 1781.

[4]. Carvalho, I., & Ivanov, S. (2023). ChatGPT for tourism: applications, benefits and risks. Tourism Review.

[5]. George, A. S., & George, A. H. (2023). A Review of ChatGPT AI's Impact on Several Business Sectors. Partners Universal International Innovation Journal, 1(1), 9-23.

[6]. Jiao, W., Wang, W., Huang, J. T., Wang, X., & Tu, Z. (2023). Is ChatGPT a good translator? A preliminary study. arXiv preprint arXiv:2301.08745.

[7]. Iu, K. Y., & Wong, V. M. Y. (2023). ChatGPT by OpenAI: The End of Litigation Lawyers? Available at SSRN.

[8]. Lund, B. D., & Wang, T. (2023). Chatting about ChatGPT: how may AI and GPT impact academia and libraries? Library Hi Tech News.

[9]. Zhong, Q., Ding, L., Liu, J., Du, B., & Tao, D. (2023). Can ChatGPT understand too? A comparative study on ChatGPT and fine-tuned Bert. arXiv preprint arXiv:2302.10198.

[10]. Lin, C. C., Huang, A. Y., & Yang, S. J. (2023). A Review of AI-Driven Conversational Chatbots Implementation Methodologies and Challenges (1999–2022). Sustainability, 15(5), 4012.

[11]. Zhao, J.C.,(2023). ChatGPT Is a Disruptive Breakthrough? Retrieved from https://finance.sina.cn/2023-02-10/detail-imyfecya2982904.d.html

[12]. Li, Q.H.,(2023). ChatGPT Has Another "King Bomb" and Customer Service Will be Laid off? Retrieved from https://www.huxiu.com/article/811139.html

[13]. SKUKING.COM,(2023). The Future of E-commerce Consumer Services: ChatGPT's Infinite Possibilities. Retrieved from https://skuking.com/blog/

[14]. Wan, X.J.,(2023). Intelligent text generation: recent advances and challenges[J]. Big Data Research, 9(2), 99-109.

[15]. Salvagno, M., Taccone, F. S., & Gerli, A. G. (2023). Can artificial intelligence help for scientific writing? Critical care, 27(1), 1-5.

[16]. Eliotzhou,(2023).Use ChatGPT to improve data analysis capabilities and efficiency. Retrieved from https://zhuanlan.zhihu.com/p/611952818

[17]. DataFocus(2023). Self-service BI (Business Intelligence) tools comparison: SmartBI vs DataFocus Cloud. Retrieved from https://zhuanlan.zhihu.com/p/618488316

[18]. Sauer, M.,(2023) Mark Cuban: Internet misinformation will only 'get worse' as ChatGPT and its competitors grow. Retrieved from https://www.cnbc.com/2023/02/12/mark-cuban-chatgpt-ai-tech-will-make-internet-misinformation-worse.html

[19]. Jurisprudence Daily,(2023) What are the legal risks behind ChatGPT's popularity? Retrieved from http://www.news.cn/legal/2023-02/13/c_1129359451.htm

[20]. Ma, L.,(2023) Behind ChatGPT abuse: Hackers have a fishing rod in their hands, and OpenAI could be held accountable. Retrieved from http://www.techweb.com.cn/it/2023-02-27/2921034.shtml


Cite this article

Zhu,A. (2023). In Which Fields Can Chatgpt Create Business Value?. Advances in Economics, Management and Political Sciences,34,190-196.

Data availability

The datasets used and/or analyzed during the current study will be available from the authors upon reasonable request.

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About volume

Volume title: Proceedings of the 7th International Conference on Economic Management and Green Development

ISBN:978-1-83558-089-9(Print) / 978-1-83558-090-5(Online)
Editor:Canh Thien Dang
Conference website: https://www.icemgd.org/
Conference date: 6 August 2023
Series: Advances in Economics, Management and Political Sciences
Volume number: Vol.34
ISSN:2754-1169(Print) / 2754-1177(Online)

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References

[1]. M Alshater, M. (2022). Exploring the role of artificial intelligence in enhancing academic performance: A case study of ChatGPT. Available at SSRN.

[2]. Dowling, M., & Lucey, B. (2023). ChatGPT for (finance) research: The Bananarama conjecture. Finance Research Letters, 53, 103662.

[3]. Bhalerao, H. R., & Mathur, A. (2022). Awareness and Perception of Chatbots/Chatbox Amongst Customers. ECS Transactions, 107(1), 1781.

[4]. Carvalho, I., & Ivanov, S. (2023). ChatGPT for tourism: applications, benefits and risks. Tourism Review.

[5]. George, A. S., & George, A. H. (2023). A Review of ChatGPT AI's Impact on Several Business Sectors. Partners Universal International Innovation Journal, 1(1), 9-23.

[6]. Jiao, W., Wang, W., Huang, J. T., Wang, X., & Tu, Z. (2023). Is ChatGPT a good translator? A preliminary study. arXiv preprint arXiv:2301.08745.

[7]. Iu, K. Y., & Wong, V. M. Y. (2023). ChatGPT by OpenAI: The End of Litigation Lawyers? Available at SSRN.

[8]. Lund, B. D., & Wang, T. (2023). Chatting about ChatGPT: how may AI and GPT impact academia and libraries? Library Hi Tech News.

[9]. Zhong, Q., Ding, L., Liu, J., Du, B., & Tao, D. (2023). Can ChatGPT understand too? A comparative study on ChatGPT and fine-tuned Bert. arXiv preprint arXiv:2302.10198.

[10]. Lin, C. C., Huang, A. Y., & Yang, S. J. (2023). A Review of AI-Driven Conversational Chatbots Implementation Methodologies and Challenges (1999–2022). Sustainability, 15(5), 4012.

[11]. Zhao, J.C.,(2023). ChatGPT Is a Disruptive Breakthrough? Retrieved from https://finance.sina.cn/2023-02-10/detail-imyfecya2982904.d.html

[12]. Li, Q.H.,(2023). ChatGPT Has Another "King Bomb" and Customer Service Will be Laid off? Retrieved from https://www.huxiu.com/article/811139.html

[13]. SKUKING.COM,(2023). The Future of E-commerce Consumer Services: ChatGPT's Infinite Possibilities. Retrieved from https://skuking.com/blog/

[14]. Wan, X.J.,(2023). Intelligent text generation: recent advances and challenges[J]. Big Data Research, 9(2), 99-109.

[15]. Salvagno, M., Taccone, F. S., & Gerli, A. G. (2023). Can artificial intelligence help for scientific writing? Critical care, 27(1), 1-5.

[16]. Eliotzhou,(2023).Use ChatGPT to improve data analysis capabilities and efficiency. Retrieved from https://zhuanlan.zhihu.com/p/611952818

[17]. DataFocus(2023). Self-service BI (Business Intelligence) tools comparison: SmartBI vs DataFocus Cloud. Retrieved from https://zhuanlan.zhihu.com/p/618488316

[18]. Sauer, M.,(2023) Mark Cuban: Internet misinformation will only 'get worse' as ChatGPT and its competitors grow. Retrieved from https://www.cnbc.com/2023/02/12/mark-cuban-chatgpt-ai-tech-will-make-internet-misinformation-worse.html

[19]. Jurisprudence Daily,(2023) What are the legal risks behind ChatGPT's popularity? Retrieved from http://www.news.cn/legal/2023-02/13/c_1129359451.htm

[20]. Ma, L.,(2023) Behind ChatGPT abuse: Hackers have a fishing rod in their hands, and OpenAI could be held accountable. Retrieved from http://www.techweb.com.cn/it/2023-02-27/2921034.shtml