Exploring the Development of Automobile Service System in the New Energy Era

Research Article
Open access

Exploring the Development of Automobile Service System in the New Energy Era

Jialiang Chen 1*
  • 1 The Northeast Forestry University    
  • *corresponding author jialiang_chen@vip.sina.com
Published on 10 November 2023 | https://doi.org/10.54254/2754-1169/40/20232012
AEMPS Vol.40
ISSN (Print): 2754-1177
ISSN (Online): 2754-1169
ISBN (Print): 978-1-83558-101-8
ISBN (Online): 978-1-83558-102-5

Abstract

In the context of the increasing proportion of new energy vehicles, the construction and development of a new automotive service system has become a key issue. This paper explores the development of the auto service system in the new energy era from the perspective of consumers and from the pre-sale, sale, and after-sale aspects of electric vehicles based on existing literature and data. The direction and strategy for the conversion of the traditional fuel car service system to the new energy era automobile service system are proposed. Through the study of domestic and foreign automobile service systems, it is believed that the automobile service system in the new energy era will become more and more intelligent, personalized, digitalized and sustainable, while paying more attention to the improvement of service quality, safety, and environmental protection. On this basis, the path of the auto service system in the new energy era is proposed, including reference suggestions on service content, technical support, marketing channels and means, brand construction, etc.

Keywords:

new energy vehicles, auto service system, marketing channels, charging and switching stations

Chen,J. (2023). Exploring the Development of Automobile Service System in the New Energy Era. Advances in Economics, Management and Political Sciences,40,139-145.
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References

[1]. Accenture. Direct., reinventing the concept of automotive service, https://www.accenture.com/content/dam/accenture/final/a-com-migration/r3-3/pdf/pdf-169/accenture-customer-experience-reboot.pdf#zoom=40 (2022)

[2]. Wu, S., & Liu, G. An Empirical Study of After-sales Service Relationship in China’s Auto Industry. Proceedings of 2012 International Conference on Mechanical Engineering and Material Science (MEMS 2012). (2012).

[3]. Chen Lina, How to establish a perfect service system for automobile enterprises [C], Automobile Industry Research / 2008. 5

[4]. Zhang Guofang, Hu Yuhe, Bao Fanbiao. Current Situation and Development Trend of China’s Automotive Service Industry [C] Wuhan, Wuhan University of Technology Journal, Vol. 27, No. 4. August 2005.

[5]. Shengshihua Research. 2019-2025 Research Report on Changing Demand Trends and New Business Opportunities in China’s Auto Service Industry. (2019).

[6]. Lian, Z. Research on Development Strategy of Automobile Reverse Logistics Based on SWOT Analysis. 13th Global Congress on Manufacturing and Management, GCMM 2016. (2016).

[7]. Tang, W., Zou, J., & Chen, X. New energy vehicle service system: A review of research and applications. International Journal of Automotive Technology, 22(3), 953-966. (2021).

[8]. General Office of the State Council. Notice of the General Office of the State Council on the Issuance of the Development Plan for the New Energy Vehicle Industry (2021-2035). (2021).

[9]. Tang, S. New Energy Vehicle Service-Key Experience MOT Report. (2022).

[10]. Qi Xiaoling, New Energy Vehicle Service Level to be Improved [N]. China Industry News, Nov. 25, 2022, No. 004

[11]. Gao Shaohua, After-sales service system to catch up with the speed of new energy vehicle consumption [N] Economic Reference News, April 8, 2022, page 007

[12]. Huixi Guo, Report on Assessment of the New-energy Vehicle Industry and Competition Environment [C], Scientific Journal of Economics and Management Research Volume 2 Issue 08, 2020 and Management Research Volume 2 Issue 08, 2020

[13]. Liangui Peng,Ying Li,Hui Yu. Effects of Dual Credit Policy and Consumer Preferences on Production Decisions in Automobile Supply Chain. Sustainability 2021, 13, 5821. https://doi.org/10.3390/su13115821

[14]. Zhu, D., Wang, X., & Wu, Q. New Energy Vehicle Service System: Design and Application. Journal of Physics: Conference Series, 1065(4), 042020. (2018).

[15]. Lu, J., Dong, Q., & Zhang, Q. Development and trend of new energy vehicle service system in China. IOP Conference Series: Earth and Environmental Science, 475(1), 012063. (2020).

[16]. Accenture. Direct. The future of automotive sales in China, https://www.accenture.com/content/dam/accenture/final/a-com-migration/r3-3/pdf/pdf-147/accenture-study-the-future-of-automotive-sales-i n-china.pdf#zoom=50 (2021).

[17]. Li, L., Li, X., & Xu, J. Assessing the Service Quality of New Energy Vehicle Charging Infrastructure: A Comparative Study of China and Japan. Energies, 12(17), 3348. (2019).

Cite this article

Chen,J. (2023). Exploring the Development of Automobile Service System in the New Energy Era. Advances in Economics, Management and Political Sciences,40,139-145.

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About volume

Volume title: Proceedings of the 7th International Conference on Economic Management and Green Development

ISBN：978-1-83558-101-8(Print) / 978-1-83558-102-5(Online)
Editor：Canh Thien Dang
Conference website: https://www.icemgd.org/
Conference date: 6 August 2023
Series: Advances in Economics, Management and Political Sciences
Volume number: Vol.40
ISSN：2754-1169(Print) / 2754-1177(Online)

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References

[1]. Accenture. Direct., reinventing the concept of automotive service, https://www.accenture.com/content/dam/accenture/final/a-com-migration/r3-3/pdf/pdf-169/accenture-customer-experience-reboot.pdf#zoom=40 (2022)

[2]. Wu, S., & Liu, G. An Empirical Study of After-sales Service Relationship in China’s Auto Industry. Proceedings of 2012 International Conference on Mechanical Engineering and Material Science (MEMS 2012). (2012).

[3]. Chen Lina, How to establish a perfect service system for automobile enterprises [C], Automobile Industry Research / 2008. 5

[4]. Zhang Guofang, Hu Yuhe, Bao Fanbiao. Current Situation and Development Trend of China’s Automotive Service Industry [C] Wuhan, Wuhan University of Technology Journal, Vol. 27, No. 4. August 2005.

[5]. Shengshihua Research. 2019-2025 Research Report on Changing Demand Trends and New Business Opportunities in China’s Auto Service Industry. (2019).

[6]. Lian, Z. Research on Development Strategy of Automobile Reverse Logistics Based on SWOT Analysis. 13th Global Congress on Manufacturing and Management, GCMM 2016. (2016).

[7]. Tang, W., Zou, J., & Chen, X. New energy vehicle service system: A review of research and applications. International Journal of Automotive Technology, 22(3), 953-966. (2021).

[8]. General Office of the State Council. Notice of the General Office of the State Council on the Issuance of the Development Plan for the New Energy Vehicle Industry (2021-2035). (2021).

[9]. Tang, S. New Energy Vehicle Service-Key Experience MOT Report. (2022).

[10]. Qi Xiaoling, New Energy Vehicle Service Level to be Improved [N]. China Industry News, Nov. 25, 2022, No. 004

[11]. Gao Shaohua, After-sales service system to catch up with the speed of new energy vehicle consumption [N] Economic Reference News, April 8, 2022, page 007

[12]. Huixi Guo, Report on Assessment of the New-energy Vehicle Industry and Competition Environment [C], Scientific Journal of Economics and Management Research Volume 2 Issue 08, 2020 and Management Research Volume 2 Issue 08, 2020

[13]. Liangui Peng,Ying Li,Hui Yu. Effects of Dual Credit Policy and Consumer Preferences on Production Decisions in Automobile Supply Chain. Sustainability 2021, 13, 5821. https://doi.org/10.3390/su13115821

[14]. Zhu, D., Wang, X., & Wu, Q. New Energy Vehicle Service System: Design and Application. Journal of Physics: Conference Series, 1065(4), 042020. (2018).

[15]. Lu, J., Dong, Q., & Zhang, Q. Development and trend of new energy vehicle service system in China. IOP Conference Series: Earth and Environmental Science, 475(1), 012063. (2020).

[16]. Accenture. Direct. The future of automotive sales in China, https://www.accenture.com/content/dam/accenture/final/a-com-migration/r3-3/pdf/pdf-147/accenture-study-the-future-of-automotive-sales-i n-china.pdf#zoom=50 (2021).

[17]. Li, L., Li, X., & Xu, J. Assessing the Service Quality of New Energy Vehicle Charging Infrastructure: A Comparative Study of China and Japan. Energies, 12(17), 3348. (2019).

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